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1. I have a complaint about my order, what should I do?
You can contact us by phone or e-mail.
This page was last modified on [27.03.2019].
We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page we let you know what information we collect when you use our website, why we collect this information and how we improve your user experience. This way you will understand exactly how we work.
Dejavu Cars respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
Our use of collected data
Use of our services
When you register for one of our services, we ask you to provide personal information. This information is used to perform the service. The data is stored on Dejavu Cars' own secure servers or those of a third party. We will not combine this information with other personal information we have.
When you send us email or other communications, we may retain those communications. Sometimes we ask you for your personal information that is relevant to the situation in question. This allows us to process your enquiries and respond to your requests. The data is stored on Dejavu Cars' own secure servers or those of a third party. We will not combine this information with other personal information we have.
We collect data for research purposes in order to gain a better understanding of our customers, so that we can tailor our services accordingly.
This website uses "cookies" (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to Dejavu Cars' own secure servers or those of a third party. We use this information to track how you use the website, to compile reports on website activity and to offer other services related to website activity and internet usage.
The information is not shared with third parties with the exception of web applications which we use for our web shop. This includes, among others, the WebwinkelKeur reviews system. This data will only be used for the purpose of the application and will not be further distributed. Furthermore, in some cases the information can be shared internally. Our employees are obliged to respect the confidentiality of your information.
This privacy statement is tailored to the use of and the possibilities on this site. Any changes and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to regularly consult this privacy statement.
Choices for personal data
We offer all visitors the opportunity to view, change or delete all personal information that is currently provided to us.
Modified/unsubscribe from newsletter service
At the bottom of each mailing you will find the possibility to change your details or to unsubscribe.
If you would like to change your details or have yourself removed from our files, please contact us. See the contact details below.
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services, on our and other websites, may not function properly if cookies are disabled in your browser.
Questions and feedback
Zeemanstraat 39, 2991 XR Barendrecht (NL)
Tel: +3110 848 62 28
WhatsApp: +316 81 00 48 16
E-mail: [email protected]
VAT No: NL858650769B01
CoC No: 71284230
As of 15 February 2016, it will also be possible for EU consumers to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.